Refund & Return Policy – Babynio

At Babynio, we aim to ensure a smooth and satisfying shopping experience for all customers. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns for both defective and non-defective products.

• Products must be new and unused only
• Items must be returned in their original packaging
• Returns must be requested within 30 days of delivery

Exchanges

We also accept product exchanges if you wish to replace an item.

Return Methods

Customers can return items using the following methods:

• In-store return (if applicable)
• By mail

Return Shipping

• Customers are responsible for return shipping costs
• Return labels are not provided by the store

Restocking Fees

• We do not charge any restocking fees

Refund Processing Time

Once your return is received and inspected:

• Refunds will be processed within 10 days
• Refunds will be issued to the original payment method

Contact Information

If you have any questions about returns or refunds, please contact us:

📧 Email: support@baby.com
📍 Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA

We aim to respond within 24–48 business hours.